A fair refund policy

Last updated: October 20, 2025

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with Torru for any reason, just contact our support team and we'll take care of you.

Examples of full refunds we'd grant

• If you were just charged for your next billing period but you meant to cancel, we're happy to refund that extra charge.
• If you forgot to cancel your account a couple months ago and you haven't used it since then, we'll refund back a couple of months. No problem.
• If you're within your 14-day cooling off period under UK Consumer Contracts Regulations, we'll provide a full refund, no questions asked.

Examples of partial refunds or credits we'd grant

• If you forgot to cancel your account a while ago, and there's been activity on your account since then, we'll review your usage and figure out a partial refund based on how many months you actively used the service.
• If you upgraded your account a few months ago to a higher plan and kept using it but didn't end up using the extra features or capacity, we'd consider applying a prorated credit towards future months.
• If we had extended downtime (a day or multiple days in a month), we'd issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what's up, and we'll work with you to make sure you're happy.

Your statutory rights

This refund policy doesn't affect your statutory rights under UK consumer protection law. If you're a consumer (not purchasing for business use), you have the right to:

• Cancel within 14 days of signing up and receive a full refund (Consumer Contracts Regulations)
• A refund if the service is not as described or not of satisfactory quality (Consumer Rights Act 2015)

For more information about your statutory rights, visit Citizens Advice.