Taxes!

Taxes are an important part of functional society. Where our services are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you'll see an additional line item on your invoice for VAT or sales tax. The subscription prices on our website are all exclusive of VAT and sales tax.

The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our service for business/commercial or personal purposes. As regulations change, we will update this list.

Jurisdictions we collect and remit taxes for

Within the UK

We are a UK-based company.

VAT Status: We are currently not VAT registered. Once we become VAT registered (which we anticipate within the coming months), we will charge VAT at the UK standard rate of 20% on all sales to UK customers (both businesses and individuals).

UK businesses that are VAT-registered can reclaim this VAT through their own VAT returns, but we will still charge it on invoices.

Within the US

If we collect US sales tax, it will depend on the jurisdictions where we are required to register and collect. Currently, we may collect sales tax from US customers based on their location. As our business grows and tax regulations change, we will update this section with specific states where we collect sales tax.

If your organization is tax-exempt in the US, please share your state-specific tax exemption documentation with us at [email protected]. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter may not be sufficient.

Within the EU

Note: We are currently only trading within the UK. The following will only apply if and when we begin trading with EU customers, which we do not have plans for in the immediate months.

For EU Business Customers (B2B): If we begin EU trading and are VAT registered, businesses with a valid VAT registration number in an EU member state will NOT be charged UK VAT. Instead, you will account for VAT in your own country under the reverse charge mechanism. Please provide your VAT number when signing up.

For EU Individual Customers (B2C): For digital services like ours, there is no threshold - we must charge VAT at the customer's country rate from the first sale. This would require us to either:

• Register for VAT in each EU country where we have customers, OR
• Use the UK's Non-Union One Stop Shop (OSS) scheme to report and remit all EU consumer VAT in one place

If we begin selling to EU consumers, invoices will show the appropriate VAT rate for the customer's country.

Updating your billing address

If you need to change your billing information, you can update it within your Torru account settings or contact our support team at [email protected] for assistance.

We're here to help

Please contact our Support team at [email protected] if you have trouble or if:

• You believe you're being charged tax in error.
• Your organization is tax exempt or has a VAT identification number. Please provide your tax exempt certification or VAT identification number along with your account details when you email us.
• You have any additional questions about taxes and billing.